Housing Counselor


The Urban League of Rochester’s Home Store, through its affiliation with the National Urban League, is a HUD approved program that provides financial literacy education, one-on-one financial and credit counseling, and provides counseling in the pre-purchase, post-purchase, and foreclosure prevention and intervention processes. The Housing Counselor is responsible for building collaborative relationships within the community, including the City of Rochester and other Housing Programs. The Housing Counselor assists clients during the initial counseling and throughout the home buying process; conducts detailed interviews to obtain complete and accurate information; develops and accumulates available housing resources; and implements the steps necessary to assist clients in all aspects of the home buying process. The Housing Counselor also works with clients to prevent foreclosure and with those already in foreclosure to work toward a modification or other resolution to their housing issues.




  1. Work with income eligible buyers from initial counseling through closing ("Case Management approach").
  2. Pre-screen program applicants’ written applications by conducting an initial phone interview
  3. Counsel home buyers on a one-on-one basis and provide follow-up assistance as needed.
  4. Make referrals to bank programs.
  5. Screen potential buyers for income eligibility and compile the appropriate documentation.
  6. Track individual buyers throughout the purchase process as needed, lender referrals, full file documentation.
  7. Qualify buyers and prepare purchase contracts for selected city housing assistance programs.
  8. Provide foreclosure prevention counseling to individuals anticipating problems paying their mortgages.  
  9. Provide foreclosure advocacy for those individuals in foreclosure, to obtain a modification or other resolution.
  10. Represent Home Store/ULR at property closings, prepare paperwork and financial calculations to determine eligibility.
  11. Plan, organize, and coordinate financial education workshops.
  12. Maintain and submit required documentation to supervisor in a timely manner to ensure deadlines are met and to ensure effective program operation.
  13. Monitor the program’s progress toward goals and assist in the development of corrective action plans.
  14. Complete monthly, quarterly, and annual reports.
  15. Perform outside community presentations on a monthly basis.
  16. Perform such duties as the supervisor may assign.
  17. Attend/support Urban League of Rochester events and fundraising functions.
  18. Evening and/or weekend hours as necessary.




  • Bachelor’s degree and a minimum of 3 years experience in banking, finance, real estate, marketing, or sales or any equivalent experience.
  • Familiarity with rules and regulations governing HUD funded assisted housing programs.
  • Familiarity with local lenders and with city of Rochester programs.
  • Familiarity with pre-purchase and post-purchase counseling and education.   
  • Familiarity with foreclosure prevention counseling and foreclosure advocacy procedures.
  • Ability to communicate effectively with diverse population groups and maintain a high standard of professional and ethical conduct.
  • Must be able to tolerate and handle stressful situations in a calm and professional manner. 
  • Ability to relate well with others, a team player with a positive can do attitude.
  • Ability to work independently and/or with general supervision, prioritize, and problem solve.  Should have critical thinking ability and good judgment.
  • Competency with PC & windows based software including Microsoft Office, Access, Word, and Excel; Multiple Listing Service.  Ability to learn other software programs required by the funding agency and/or department.
  • Knowledge of business correspondence and able to write clearly and effectively and an ability to proofread for grammar, spelling, and punctuation with a high degree of accuracy.
  • Must be detail oriented. 
  • Must have the ability to provide own transportation, when necessary.
  • Must be customer service oriented and have customer service experience.
  • Bilingual English and Spanish preferred.
  • Knowledge and familiarity with residential real estate documents and transactions are also preferred.