Mentor Coordinator/Counselor-Face Forward


Within the boundaries of federal, state, local, and agency regulations, the Mentor Coordinator/Counselor Advocate will coordinate the program’s mentoring component. The Mentor Coordinator/Counselor Advocate will also enroll and orient youth, conduct one-on-one and group counseling sessions with all youth on his/her caseload, make referrals to appropriate support services, collaborate with other program staff to provide comprehensive services, and maintain necessary documentation.


  1. Plans and implements the program’s mentoring component in accordance with the program funder’s guidelines.
  2. Conducts ongoing outreach to recruit mentors including presentations to individuals and groups.
  3. Trains and monitors volunteer mentors.
  4. Matches each program participant with a mentor.
  5. Plans, in coordination with other program staff, group mentoring activities.
  6. Contact mentors monthly to check in and provide support as needed.
  7. Completes records and reports to track and assure successful program mentoring outcomes.
  8. Assist in the enrollment and certification processes for program participants.
  9. Counsel on an individual and/or group basis as necessary to assess participants' needs and identify available support services.
  10. Administer and score skills and aptitudes assessments.
  11. Develop Individual Career Plans with each youth, review and revise these plans monthly to reflect changes in the youths’ academic situations.
  12. Maintain contacts with participants through telephone calls, home visits, etc.
  13. Coordinate individual and group counseling with appropriate program staff and/or support services staff.
  14. Plan and implement workshops for participants.
  15. When special issues arise, refer participants to the appropriate support services.
  16. Provide program related information to participants as necessary.
  17. Keep current, accurate and complete records for each case; submit information to the Director in a timely manner to ensure deadlines are met.
  18. Provide classroom supervision and tutoring to youth during TASC classes;
  19. Establish and maintain rapport with appropriate referral organizations - follow-up and monitor referrals.
  20. Advocate for participants by contacting agencies, support service providers and other resources, which will assist clients in obtaining required services and other advocacy needs.
  21. Participates in training and orientation as required and approved by the Director for effective program operations.
  22. Perform such duties as the supervisor may assign.
  23. Attend/support Urban League of Rochester events and fund raising functions.




  • Bachelor’s degree in counseling, social work, human services, education or related social science is required
  • Experience working with youth in an educational and/or mentoring setting is required.
  • Experience or background in criminal or juvenile justice system a plus
  • At least one-year experience in a related field desired and experience in working with youth and families in an urban setting.
  • Ability to relate, communicate, and work with a diverse population and understand the issues relevant to such population.
  • Ability to tolerate and handle stressful situations in a calm and professional manner
  • Excellent oral and written communication skills.
  • Strong organizational skills and attention to detail.
  • Able to provide own transportation.  Valid New York State Driver’s License with clean abstract
  • Access to reliable transportation.
  • Ability to work evenings and weekends, when required.
  • Competency with Microsoft Office, including Word and Excel (Spreadsheets, forms, etc.); and ability to produce required documentation.
  • Ability to relate well with others, a team player with a positive attitude.
  • Customer service oriented.